Politique d’expédition

General 

REGALO Studios Ltd. offers standard, express, and international shipping.

Fees displayed on the website are in CAD and are exclusive of taxes. Applicable sales tax will be calculated at checkout.

You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.

All in-stock orders are processed and shipped out on Fridays.

Please note that once we ship out your order, we are no longer liable for any loss. Any lost package shall not be replaced by REGALO Studios.

We appreciate your patience and remain committed to delivering your item.

Shipping Options

Before you finalize your order, you will be given various delivery options to choose from with estimated delivery dates depending on the delivery address, and a corresponding shipping fee depending on the preferred delivery speed.

Standard Shipping (included with products with a minimum subtotal of $150): Please allow 9-11 business days for delivery within Canada. Standard shipping includes insurance coverage up to $100CAD only. 

Expedited Shipping: Please allow 3-7 business days for delivery within Canada, and 4-8 business days for delivery within the Continental US. Please allow additional time for orders shipped to Alaska and Hawaii. Expedited Shipping includes complimentary $100CAD liability coverage. You must purchase additional coverage at the same time the order is placed should you wish to increase the amount insured.

Xpresspost Shipping: Please allow 2-3 business days for delivery within Canada, and 3-4 business days for delivery within the Continental US. Please allow additional time for orders shipped to Alaska and Hawaii. Xpresspost Shipping includes complimentary $100CAD liability coverage. You must purchase additional coverage at the same time the order is placed should you wish to increase the amount insured.

International Shipping: Please allow 4-7 business days for delivery outside North America. It is mandatory to purchase liability coverage at the same time your order is placed.

During promotional and holiday periods, additional processing time is required due to high volume of orders. Please allow additional time for orders shipped to P.O. box addresses.

Kindly note that all projected arrival dates are estimates and not guaranteed as a result of international customs inspections, which are known to cause delays on occasion.

Order Tracking

All orders include a tracking number.

Once an order has shipped, we'll send you an email with the tracking number. Click the link in the email to track the progress of your shipment.

We attempt to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress. 

Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays in receiving your order, we suggest that you provide a complete and valid shipping address.

Refused Shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your order arrives in a damaged condition, please accept the delivery and contact us at customerservice@regalostudios.com so that we can get you sorted.

If you refuse your order, or any part of it, without authorization from us, you’ll be responsible for all shipping charges.

Risk Of Loss & Liability Coverage

The risk of loss for products purchased gets passed to the customer upon our delivery to Canada Post (or other carrier). Replacement of products and credits to your account for shipped merchandise claimed as not received are subject to our investigation and the investigation of Canada Post and USPS (where applicable). In the case that your shipment is officially deemed lost by Canada Post, we will refund you up to the insured amount purchased at the time you placed your original order. 

Taxes & Duties

Canada: There are no customs or duties fees due for any orders shipped within Canada.

International Orders: Orders shipped to destinations outside of Canada may incur duties, taxes, and other import fees charged by the destination country’s customs authority. These charges are outside of our control, are not included at checkout, and are not refundable.

U.S. Duties and Taxes: Following the elimination of the US duty-free de minimis import exception, all orders placed on regalostudios.com and shipped from Canada to the U.S. are now subject to duties.

Estimated duties are calculated, displayed, and collected at checkout. Any additional fees—including, but not limited to, duty fees, import fees, brokerage fees, and customs-clearance fees imposed by U.S. Customs upon delivery—remain the customer’s responsibility. These charges are outside of our control and are therefore neither included in the checkout price nor refundable.

As these regulations continue to evolve, please feel free to reach out to us with any questions and stay tuned for future updates.

Custom Delays: Orders may experience delays due to customs processing. These delays are beyond our control, and we are unable to provide specific information regarding shipments held by U.S. Customs or other border agencies. 

Exchanges for U.S. and International Orders: For orders outside of Canada, any and all shipping costs related to garment exchanges—as well as any applicable customs and duties fees for both sending and receiving—are charged to the customer. All SALE items are FINAL SALE. No order modifications. No refunds. No exchanges or returns will be accepted.

If you have any questions about duties and taxes, kindly contact Canada Customs and Border directly.

For any other questions, please contact us at customerservice@regalostudios.com.