Politique de remboursement

All SALES are FINAL. We do not offer refunds for any of our products. We allow exchanges of garments* and the customer must pay for shipping costs to return the garment to us, as well as the shipping costs for the replacement item to be sent to the customer.

To be eligible for exchanges, you must first email us within fourteen (14) days of receiving the product to alert us of the defect or wrong size. We will send you a link that will allow you to process the exchange and generate your return label. Upon our receipt of the item, we will ship out a replacement, if one is available. If a replacement is not available, we will provide a store credit equal to the price of the item. 

*All SALE items are FINAL SALE. No order modifications. No refunds. No exchanges or returns will be accepted.

The sizing chart provided at the bottom of each product is totally accurate and specific to that particular garment only. We urge you to consult the sizing chart, and cross check with your own actual body measurements in order to guarantee a perfect fit and avoid disappointment.

Coming from the old-school couturier way of making garments, we always recommend good tailoring for any ready-to-wear "standard" sizing -- because every body is different. While fast fashion has led us to believe off-the-rack clothing should fit everybody, it never does. Trust us, it's worth it. You will love your REGALO for many years to come, and if you take good care of your garments, you can even pass it down to someone who can love it for another few years.